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support | Technical Support Form
(818) 709-1255 phone
(818) 709-1468 fax
techsupport@massgroup.com
FactoryServer CMMS EAM
FactoryServer CMMS EAM
4.1
FactoryServer MES
FactoryServer MES 3.9
FactoryLink SCADA HMI
FactoryLink 7.5
drivers/updates/patches/service packs
FactoryLink Documentation
FactoryLink CSS - Customer
Support Services
FactoryLink upgrades
SCADA HMI and DCS systems Upgrades
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FactoryLink
Customer Support Services (CSS)
FactoryLink & Xfactory Support Services
MASS Group is a Tier One Partner with USDATA
Corporation. The goal of MASS Group is to provide a complete array
of support for USDATA Corporation products, includes sales, training,
and consulting services to both our existing and future customers in the
West Coast. Through the Tier One Partner program, USDATA and MASS Group
will be able to focus our attention to your specific needs as a
customers.
  
CSS Options
Please call MASS Group today to
find out the status of your current CSS services or to renew your
expired FactoryLink Customer Service Agreement for version 6.5, 6.6,
7.0, 7.2, 7.5.
If you are already a CSS customer and would like to extend your
agreement to take advantage of this special offer please contact us
today.
If you own a product license prior
to 6.5 please call and find out your Support and Upgrade options.
The CSS Support and
Upgrade Program Provides:
- Major Release (upgrades) of
system components currently licensed by user
- Minor Releases (upgrades)
Updates Patches and Service Packs
- Web-based access to USDATA's
on-line Knowledge Base utility for one user
- Phone Support with Certifed
FactoryLink Technicians
- Prompt Problem Resolution
CSS Program Details
- Please call for details on your
specific requirements.
- This offer is open to all
FactoryLink customers.
FactoryLink™
For more information on please email customerservice@massgroup.com
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