support | Technical Support Form

(818) 709-1255 phone
(818) 709-1468 fax
techsupport@massgroup.com

FactoryServer CMMS EAM

FactoryServer CMMS EAM 4.1

FactoryServer MES

FactoryServer MES 3.9

FactoryLink SCADA HMI

FactoryLink 7.5
drivers/updates/patches/service packs
FactoryLink Documentation
FactoryLink CSS - Customer Support Services 
FactoryLink upgrades
SCADA HMI  and DCS systems Upgrades

SCADA HMI Upgrade Options

FactoryLink® SCADA/HMI, Competitive SCADA Systems and DCS Systems Upgrade Options

FactoryLink and other SCADA/HMI users have several upgrade options depending on your current system size including client licenses, tags and what is your current and projected system requirements.

To determine the best path to upgrade we recommend speaking with an engineer today and taking advantage of our complimentary preliminary test conversion on your existing FactoryLink application. 

Competative SCADA/HMI Systems Support
If you use competitive SCADA systems you may be able to save time and money converting to a FactoryLink system that supports  Windows 2000 and Windows XP. Plus MASS Group offers total support backed for all FactoryLink products.  

Existing FactoryLink Customers - Your CSS Options
Please call MASS Group today to find out the status of your current CSS services or to renew your expired FactoryLink Customer Service Agreement for version 6.5, 6.6, 7.0.

Can I Extend My Customer Support Services?
If you are already a CSS customer and would like to extend your agreement to take advantage of this special offer please contact us today.

I Currently Use An Older Version of FactoryLink or a DCS System Can I Upgrade To FactoryLink?

If you own a product license prior to 6.5 please call and find out your Support and Upgrade options. And yes we upgrade even older Direct Control Systems to more modern SCADA systems running on the lates Windows OS. 

FREE Conversion Testing
We will provide a preliminary conversion test of all FactoryLink systems to ensure compatibility and identify any problems early on - giving you peace of mind that the upgrade will work reliably.

Please contact customer service today for more information.
MASS Group, Inc. - Manufacturing Automation & Software Systems Group

MASS Group - SCADA Systems Division
21601 Devonshire St. Ste. 108
Chatsworth, CA 91311
(818) 709-1255 phone
(818) 709-1468 fax
customerservice@massgroup.com